ORDERS, SHIPPING & RETURNS

Netherlands

• Delivery in 2-4 Working Days
• Free for orders >€150, otherwise €4.95

EU Countries

• Delivery in 4-10 Working Days
• Free for orders >€150, otherwise €7.95

International:

Australia, Canada, Hong Kong, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates, United Kingdom, United States.

• Delivery in 10-20 Working Days
• Free for orders >€150, otherwise €19.95

(Please note that these shipping timeframes are indicative only, as they are based on our provider PostNL, and do not include any delays due to external factors such as weather).

Orders placed online are processed from Monday to Friday 9am - 5pm CET, with weekends and public holidays excluded. We aim to ship every order within 24 hours.

Upon processing, an automated email notification will be dispatched to you, containing a tracking number to monitor the progress of your shipment.

We will send you tracking details once your order has been shipped including a link to check the delivery status. This can be found on your order despatch email.

Our shipping partner is currently PostNL. 

If you want to change your order, please send us an email to hello@morganandaya.com. We will see what is still possible.

Custom duties and taxes are now included for some international countries. For the countries that are included, you will see a message at checkout letting you know there will be no additional import charges.

For all other international countries, orders may be subject to customs or import duties and tax charges once they reach their destination country outside of Europe. 

These charges are payable by the customer and we do not currently cover this cost.

Unfortunately we're unable to redirect orders once they have been despatched, so please make sure to provide a shipping address where you will be available to receive your order. If you would still like to try and redirect your parcel once it's been despatched, please contact the courier directly to see if this would be possible.

If you change your mind about your products - that's ok! You can return any item (besides earrings - for hygiene reasons) to us in the Netherlands as long as: 

▫️ You initiate the return within 30 days of receiving your order

▫️ The item(s) are in their original packaging and are undamaged

To initiate a return, please email our friendly support team at hello@morganandaya.com with: 

▫️ Your order number

▫️ The reason you'd like to return the item and any feedback you have (this helps us massively as a small business!)

We will then give you our return address in the Netherlands, which you can ship to. As we are a small business, we currently don't cover the cost of shipping your return to us. 

We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year. 

Only items that are in their original packaging, and undamaged will be accepted for a return. Morgan & Äya have the right to refuse a return if the item has been damaged whilst in your care, or clearly worn and unsellable. 

Unfortunately for hygiene reasons we do not accept returns nor exchanges on earrings. 

Please note that shipping costs are non-refundable.

If you're unhappy with your order or have changed your mind, we accept returns on all items that are sent back to us unworn and in their original packaging (except for earrings for hygiene reasons). Please see our Returns page for more information about this!

We don't accept exchanges - but you are welcome to return your items and purchase the items you would like instead!

Please feel free to Contact us if you have any questions.

We sincerely apologise if you have experienced any fault with your new Morgan & Äya jewellery.

Every single jewellery purchase is covered under a 6 month warranty. This means if any of your jewellery pieces break or become damaged and are unwearable, you can send them back free of charge and receive a brand new replacement, or a refund. 

Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.

Returns from international countries outside the EU may be subject to a return fee, as we may have to pay for customs or other duties as they are shipped back to us. This fee will be deducted from your final return, and will be between EUR 10 - EUR 20. 

Please note that international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.

We aim to process all returned orders within 14 working days from the date that we receive your returned order, however this may take up to 30 working days during busier times of year.

All refunds will be credited back to the original payment method.

Please note, shipping costs are not refundable, and international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.