Once you’ve completed your purchase, we will send you an Order Confirmation email. Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.

Unfortunately, we are unable to cancel or amend orders once they have been placed. You have 30 days to notify us of any issues with your order. You can return your order once you have received it, please find further details in our Returns information.

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex and Paypal. Please note that if you select a different currency to shop on the EUR site, and select Paypal as your payment method, Paypal will charge you for the order in EUR, which you will see at Checkout and in your order confirmation.

VAT is included in product prices listed on the EUR site for all orders being shipped in the EU. For orders being shipped outside the EUR, corresponding VAT and taxes are included either in the product price or at checkout, depending on your shipping country.

Next day delivery with DHL is still an option for all orders being shipping within the Netherlands! Order before 22nd December 13:00 CET. From November 15th - December 15th, we will process and ship all orders on the same day if the order is made before 13:00 CET. Please note that from roughly November 29th - December 30th, it is naturally peak season for all distribution and shipping networks. Once we have shipped your parcel with our shipping provider, we are not responsible for any delays that our shipping partner experiences. We will of course try to help you track your parcel down! Please reach out to us at hello@morganandaya.com if this happens.

We currently ship to the below countries: (Please note that these shipping timeframes are indicative only, as they are based on our provider PostNL, and do not include any delays due to external factors such as weather). (Please note that these shipping timeframes are indicative only, as they are based on our provider PostNL, and do not include any delays due to external factors such as weather).

Orders placed online are processed from Monday to Friday CET, with weekends and public holidays excluded. Upon processing, an automated email notification will be dispatched to you, containing a tracking number to monitor the progress of your shipment.

We will send you tracking details once your order has been shipped including a link to check the delivery status. This can be found on your order despatch email. Our shipping partner is currently PostNL

Custom duties and taxes are now included for some international countries. For the countries that are included, you will see a message at checkout letting you know there will be no additional import charges. For all other international countries, orders may be subject to customs or import duties and tax charges once they reach their destination country outside of Europe. These charges are payable by the customer and we do not currently cover this cost.

Unfortunately we're unable to redirect orders once they have been despatched, so please make sure to provide a shipping address where you will be available to receive your order. If you would still like to try and redirect your parcel once it's been despatched, please contact the courier directly to see if this would be possible.

If you change your mind about your products - that's ok! You can return any item (besides earrings - for hygiene reasons) to us in the Netherlands as long as: ▫️ You initiate the return within 30 days of receiving your order ▫️ The item(s) are in their original packaging and are undamaged To initiate a return, please email our friendly support team at hello@morganandaya.com with: ▫️ Your order number ▫️ The reason you'd like to return the item and any feedback you have (this helps us massively as a small business!) We will then give you our return address in the Netherlands, which you can ship to. As we are a small business, we currently don't cover the cost of shipping your return to us. We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year. Only items that are in their original packaging, and undamaged will be accepted for a return. Morgan & Äya have the right to refuse a return if the item has been damaged whilst in your care, or clearly worn and unsellable. Unfortunately for hygiene reasons we do not accept returns nor exchanges on earrings. Please note that shipping costs are non-refundable.

If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items that are sent back to us unworn and in their original packaging. However unfortunately we're unable to accept returns on earrings for hygiene reasons.

We don't accept exchanges - but you are welcome to return your items and purchase the items you would like instead! Please feel free to Contact us if you have any questions.

We sincerely apologise if you have experienced any fault with your new Morgan & Äya jewellery. Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.

Returns from international countries outside the EU may be subject to a return fee, as we may have to pay for customs or other duties as they are shipped back to us. This fee will be deducted from your final return, and will be between EUR 10 - EUR 20. Please note that international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.

We aim to process all returned orders within 14 working days, however this may take up to 30 working days during busier times of year. All refunds will be credited back to the original payment method. Please note, shipping costs are not refundable, and international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.

We predominantly produce our jewellery in 18k Gold Vermeil. It's different to 'gold plated', and a more affordable option than solid gold. Gold Vermeil is a very specific combination and thickness of metals. To be classed as gold vermeil, the piece must have a base of 925 sterling silver, and the thickness of the gold must be a minimum of 2.5 microns. All gold vermeil pieces are stamped with the 925 mark to indicate the sterling silver purity. A 'micron' is a term used to refer to gold plating. It might not sound like much, but jewellery with 1 micron or more is considered 'good quality'. Anything below that is considered 'flash plating', which doesn't last very long, and doesn't meet quality standards. Our jewellery uses 2.5 microns of gold, which is very high above the industry average.

Yes! Water does not affect or discolour our jewellery, nor cause it to rust. However, gold is a delicate metal and does not particularly like chlorine, soap, shampoo/conditioner, bleach and anything else with chemicals. Exposure to these elements over time will eventually wear away the gold plating, and expose the silver base underneath. Avoid chlorinated pools, and remove your rings before washing your hair and hands (because of the soap).

Over time, swimming and showering while wearing gold-plated or silver jewellery or washing your hands with your rings on will dull your jewellery (even solid gold). Chlorine, salt water and fresh water can damage precious metals and gemstones by dulling or eroding them. Gold is particularly susceptible to damage from chlorine, chemicals, or anything bleach which can permanently damage and discolour them. Soapy water when bathing and showering can also leave a thin film, which makes the metal seem dull. Some stones can also be quite porous (such as turquoise and lapis lazuli), which is why you shouldn’t leave these kinds of stones immersed in water for too long. Liquids and oils can seep into the gems through the tiny cracks between the crystals, causing permanent discolouration and damage. In addition, porous gems should not be worn to a beach or other hot, extreme environments.

Always store your jewellery pieces individually, preferably in your Morgan & Äya box so that they don’t rub together, scratch or tangle. Particular care should be taken with gemstones to ensure that they do not knock against one another when stored. Also remember to keep your chains fastened so they don’t become tangled. Your gold vermeil jewellery should be kept in a dark, cool and dry place. Living in a humid environment? Store your jewellery with a small packet of desiccant crystals. All our gold vermeil jewellery contains a base of 925 sterling silver, and is plated with 2.5 microns of high quality 14k or 18k gold. These materials are waterproof, hypoallergenic and won't turn your skin green or go rusty. Your jewellery is particularly susceptible to damage from the effects of chemicals present in perfume, hairspray, make-up, nail polish remover, body oils, sun tan lotion, deodorant as well as chlorine in pools. Over time, constant exposure to these elements might fade the gold, and show the silver underneath. This is more likely to occur quicker in rings, because of the natural oils on our hands and our fingers. Do not keep jewellery in direct sunlight as prolonged exposure to sunlight can cause many gemstones to fade and lose their colour. Amethyst, rose quartz, chalcedony and smokey quartz are just some of the gemstones that can become paler from exposure to sunlight.

Clean your jewellery carefully with a soft, non-abrasive and lint-free cloth or chamois; this helps maintain or bring back its shine. Avoid using ‘dip’ polish or abrasive jewellery cleaners as these contain harsh chemicals and can destroy your jewellery over time. We do not recommend the use of any jewellery polishing cloths which have been treated with cleaners or polishing agents.